I am mad at Williams Sonoma Home. Very very mad.

Okay...I haven't posted in a while. A VERY LONG WHILE. Mostly the renovations were on hold because of our overly busy lives. Sob, sob.

Well, because I wasn't getting busy with a hammer...I decided to get busy with my credit card. I started scouring the web (let's face it...I live in Central Maine and online shopping is pretty much all I have) for deals. And I found what I believe to be the deal of the century from Williams Sonoma Home.

The WS Home stuff is way higher quality than Pottery Barn or West Elm and thus...more expensive. I stumbled onto their sale section a little after Christmas...and there...I found the most beautiful HAND NEEDLE POINTED RUG in a herringbone design for $199.00. Originally it was nearly $3000.00.

It crossed my mind at the time that it was probably mistakenly priced at $199.00 and should have been $1,999.00...but I didn't wait. I got out my card and purchased it in 9 seconds flat.

So...then I wait. It says it will ship in 3 days. I start monitoring the lovely UPS tracking device. All it says is:

Location	Date	Local Time	Description
MEMPHIS, TN, US	01/11/2010	2:53 P.M.	ARRIVAL SCAN
OLIVE BRANCH, MS, US	01/11/2010	11:49 A.M.	DEPARTURE SCAN
	01/11/2010	11:05 A.M.	ORIGIN SCAN
US	01/11/2010	9:43 P.M.	BILLING INFORMATION RECEIVED

So I wait. I think...wow...it must take so long because it's so large. And then I got tired of waiting. I called yesterday. And Williams Sonoma Home gave me the biggest load of bullsh*t I've ever heard:

"Ma'am, our records show that the rug was delivered to your house, was denied and then sent back to our distribution facility in Tennessee, where we resold it."

I proceed to calmly say that it was never delivered to our house, there was no record of any UPS person coming to our house (you know UPS leaves those notices when they can't drop off something and then after three tries you have 2 weeks to pick it up at their facility), and that I want my rug.

"I'm sorry, Ma'am. We don't have anymore rugs. We sold out."

Then I get slightly agitated, "I don't understand. The rug was never at my house. I wanted the rug. My husband wanted the rug. It wasn't delivered."

"I'm sorry Ma'am. There's nothing I can do. You should call UPS. They certainly shouldn't be conducting business that way."

So...I hang up annoyed out of my mind and call UPS. I speak to the UPS agent and give them my tracking number and they tell me that the rug was never delivered to my house. The rug never left Tennessee.

Now...UPS has never failed me. They are amazing. Why would they lie to me? There's no reason...they get paid no matter what. But WS Home? Clearly...I purchased that rug for less than they were willing to sell it for and somebody figured it out.

Well...they messed with the wrong customer. I'm pissed. And the last time I posted something about a company...they FOUND it on my blog and commented. So WS Home, I have one thing to say:  I would like that beautiful herringbone needle pointed rug in my dining room. I am willing to pay more for it. Seriously. I just want it underfoot in my diningroom. I'll forget all about your dishonest customer service representative. Thanks.